Subject: Tech Support Candidate - APURVA SRIVASTAVA
From: APURVA SRIVASTAVA <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 9 May 2022 10:47:01 -0400

| | Tech Support Test

Name | APURVA SRIVASTAVA
E-mail | [email-masked]
Phone Number | (96432) 61404
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Allahabad
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | SS Infrazone Pvt Ltd | Graduate Engineer Trainee | 26/11/2021 | 33000
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Interacted with International customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Step1- Re-start my device
Step2- Make Sure that the internet connection working or not.
Step3- Check if the website is down for everybody or just me
Step4- Test the website in another browser
Step5- If there's an issue with your browser

Please contact product manufacturer for futher assistance.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step1- Open the Bluetooth on your mobile device
Step2- Connection your device to your speaker
Step3- Enjoy the music

What according to you makes you a good candidate for customer service or technical support job?

I'm very persistence in my work
I'm very friendly and I can easily adapt the working environment.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |