Subject: Tech Support Candidate - Syed Kamran Ahmad
From: Syed Kamran Ahmad <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 9 May 2022 04:35:34 -0400

| | Tech Support Test

Name | Syed Kamran Ahmad
E-mail | [email-masked]
Phone Number | (110025) 8285266930
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Delhi NCR
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Sony India Pvt Ltd | Technical Support | Current | 18k Approx
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First important step is to note what error we are getting based on which we'll proceed further.

Lets, "page not found" error reflecting on the screen then we'll perform below steps:

1. Make sure the WAN cable should be connected properly and LAN should be connected properly too of the device in which we are opening the website.

2. Post this, next step is to check whether internet is working or not, this can be done in checking with other internet enabled devices connected on the same internet or with the help of windows troubleshooting tool Command Prompt Line with keys like Ping and response of internet.

3. Now, if internet working then next is to check whether the issue persisting from the particular website that we want to surf or with all the website we are facing the same issue.

Following all these issue can be diagnosed and appropriate solution can be taken too.

Lets issue is non working of internet, then step to follow to resolved it:

> Restart router
> Contact ISP (if still not working even after router restarting.)

Note : there could be many troubleshooting we can perform but clear image on error we are getting is very important to rectify the specific troubleshooting.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

>Make placement of the Bluetooth devices we want to connect in specified range.

>Enable the Bluetooth for the all the devices and send the request from Host device to make a successful connection.

>Accept the request. Note : this can be done with recent features as well with just a simple "Tap" that is call NFC (Near Field Technology) technology, although having this feature in all the devices we want to connect is important.

Following these steps will make a successful Bluetooth connection.

What according to you makes you a good candidate for customer service or technical support job?

Below qualities and my experience makes me fit for the role.

> more then 2years of active experience
> attentive listening
> communication with escalated customers or clients.
> having a technical educational background and so on based on complaints or queries.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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