Subject: English Language Test - Vishal Saxena
From: Vishal Saxena <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 9 May 2022 03:55:10 -0400

Foreign Language
Screening Test

Name

Vishal
Saxena    /  (91) 8932014310    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Dear Neerja

Thank you for your email to babyshop.com .

I 'm sorry to hear about the delay in the delivery of Order ID V0123456789 (hand
bag) . We certainly don't want our customers to face any sort of inconvenience.

I checked I check the tracking of the order and found that the order has been
dispatched from our fullfilment centre timely but seems to be delay by the
courier .

I have contacted the courier on behalf and found that the courier person tried
reaching you , but the shipping address provided by you while placing the order
seems to be incorrect .

Please can you reply with your correct home address and working contact details
.

In this case I request you to please wait until May 12 2022 , "End of the
business day" and write us back if you still didn't receive the item .

I appreciate your patience and understanding in this regard . We look forward to
seeing you again soon

Best regards

Vishal Saxena

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Dear
Neerja

Thank you for your email.

Firstly I would like to apologize for the inconvenience and disappointment that
you experience in dealing with our installation team recently. we assure you
that your complaint and feedback will give the opportunity to remedy any problem
that may exist and help to improve our services further . We also not your
availability of information regarding our product as well as the service
levels.

In order for us to escalate your complaint to the branch concerned , we would
appreciate if you could provide us your details mentioned below.

Order ID

Warranty Card

Guaranteed card

Date of installation

Date of purchase

Date of delivery

Mode of payment

Once again please accept our apologies and we look forward to serve you.

For any further assistant you are welcome to contact us .