Subject: English Language Test - Imtiyaz Bharti
From: Imtiyaz Bharti <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 9 May 2022 03:19:46 -0400

Foreign Language
Screening Test

Name

Imtiyaz
Bharti    /  (+91) 6299768455    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Dear sir/ma'am,

We tried to reach at your location to give you your ordered Handbag.

Unfortunately our delivery boy is unable to find your location and contact you.

We request you kindly set and check your delivery location again and call on 9
am to pick your order.

Thank you

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Dear
sir/ma'am

Sorry to hear that, since we need time to investigate this further, your query
has been routed to a specialist queue.

Thank you