Subject: English Language Test - MOHD FAIZAN
From: MOHD FAIZAN <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 9 May 2022 03:11:09 -0400

Foreign Language
Screening Test

Name

MOHD
FAIZAN    /  (91) 9628233637    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Sir/ma'am we tried to find out your location to give you your's
ordered #handbag but unfortunately our delivery boy is unable to reach out to
you, please kindly set and check your delivery location

Thank you

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Hi
Abdul

Please share your Order or installation ID, and

We will try to contact installation team for this issue and let me check if
there's any policy for replacement or refund process.

Thank you