Subject: Tech Support Candidate - Shivam Gupta
From: Shivam Gupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 9 May 2022 03:07:09 -0400

Tech Support
Test

Name

Shivam
Gupta

E-mail

[email-masked]

Phone Number

(110092) 8447197669

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Gurugram

Which best describes your Technical Support capabilities

I've worked in Level 2 tech support

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows OS - Advanced
MS Windows -
Basic
Networking - basic
Hardware - Basic
Speakers &
Audio

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

NA

NA

NA

NA

Previous Employer 1

Synergy systems & solution

Maintainance Engineer

Jan-2022

25000

Previous Employer 2

Teleperformance

TSE

Mar-2017

17000

In your past
experience you have (select all that applies)

Interacted
with Domestic customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

-First of
all I will check whether there is any typing mistake in the url

-Then i will make sure that my system is connected to an internet source

-if it's connected, then I will start the network diagnosis wheather it is
wireless or LAN.

-Apart from this ,i will change the browser and will try to open that website
from another one

Please list the steps to connect a
Bluetooth speaker to your mobile phone.

-first of
all I will make sure that my phone's Bluetooth is turned ON ,and the speaker
device is in Bluetooth pairing mode .

- Then if it will ask for any pairing code to match ,i will proceed that by
accepting the request and then the device will get connected successfully

What according to you makes you a good candidate
for customer service or technical support job?

A good
candidate must have the following qualities:

- a good listener

- having good communication skills

-understanding the problem of customer

-taking the follow ups untill the problem gets resolved

-delivers a good customer satisfaction

On a scale of 1 - 5
please rate your fluency in spoken English

4