Subject: English Language Test - Vasis Edmund
From: Vasis Edmund <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 9 May 2022 02:40:57 -0400

| | Foreign Language Screening Test

Name | Vasis Edmund    /  (011) 9560278916    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello there,

Thank you for contacting babyshop.com.

We have received your concern that you are looking for your order, which you had placed 14 days back.

Let us see and we will try our best to provide you all the information.

As you have placed the order, the order was shipped to you on the same day. The courier service provider tried to locate your address but unexpectedly the shipping address which you had provided was incorrect.

We would request you to please contact us with your valid/correct shipping address and once we received it we will initiate the replacement to you as soon as possible.

Let us know if anything else we can assist you with.

Thanks and regards

Vasis Edmund
babyshop.com

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello Abdul,

Thank you for contacting Homebox customer support,

First off, we would like to thank you for choosing Homebox and we appreciate that you are supporting us and our products.

As we can see that you have received damaged TV cabinet and the item is having scratches on it.

We apologize for the inconvenience caused to you.

We will send you an replacement to you. It will reach in 4-7 business days. As a token of apology, the technician we will provide you service and install the cabinet free of cost for you.

If you needed refund, then we would request you to please send the item back to us and once we received the item, we will initiate the refund.

Looking forward for your response.

Let us know if anything else we can assist you with,

Thanks and regards,

Vasis Edmund
Homebox Team Support

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