Subject: Tech Support Candidate - Mayank Tyagi
From: Mayank Tyagi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 6 May 2022 10:41:39 -0400

| | Tech Support Test

Name | Mayank Tyagi
E-mail | [email-masked]
Phone Number | (91) 8368521428
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Ghaziabad
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Cogent E services private limited | Chat support executive | 19th Mar 2022 | 24000
Previous Employer 1 | Haxar insurance services Pvt Ltd | PLVC EXECUTIVE | 04 th sep 2022 | 18000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First I will check the internet connectivity and after that clear the cache and cookies from history then will try again
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First I will switch on the Bluetooth speaker then open the Bluetooth from mobile from setting then search the speaker device and then connect to pair the same speaker device from my mobile phone
What according to you makes you a good candidate for customer service or technical support job? | As per my observation, good customer service is when the company solves your problem in a timely manner. When the customer doesn't have to put in alot of effort to get this problem that helps them have an easy and enjoyable experience with you.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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