Subject: Re: Tech Support Candidate - Nitish Kumar singh Nitish
From: Aishwarya Jaiswal <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Fri, 6 May 2022 06:55:04 -0700 (MST)

can consider , sound ok, shared details in sheet 

From: "Deeksha Dadu" <[email-masked]> 
To: "aishwarya jaiswal" <[email-masked]> 
Sent: Friday, May 6, 2022 6:59:51 PM 
Subject: Fw: Tech Support Candidate - Nitish Kumar singh Nitish 

interview 

From: Nitish Kumar singh Nitish <[email-masked]> 
Sent: Friday, May 6, 2022 5:42 PM 
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]> 
Subject: Tech Support Candidate - Nitish Kumar singh Nitish 

	

	
			Tech Support Test 
		
	Name 	Nitish Kumar singh Nitish 
	E-mail 	[email-masked] 
	Phone Number 	(+91) 7982047222 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute using other transport like Rickshaw 
	Where do you currently live (area) 	Noida sector 34 
	Which best describes your Technical Support capabilities 	I've worked in Level 1 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows - Basic 
Networking - basic 
Hardware - Basic 
Speakers & Audio 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Softcell global Pvt Ltd 	Technical support Engineer 		16065 
Previous Employer 1 	Lido learning 	BDA 	1 Nov 2021 	91666 
Previous Employer 2 	Link house build well 	Sales Manager 	15 June 2019 	60000 
	In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with International customers on Phone 
Interacted with customers over Email 
Used a case management tool 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	There are many possible ways like : 

1. Checking the proxy, firewall or the DNS Configuration 
2. Running the diagnostics 
3. If its your domain and you have not secured it through the SSL certificate, then we have to change https to http 
by clicking in the search button where www.ndtv.com has been written. 
So using a unsecure domain we have to use http. 
4. Check your internet connection 

These can be some of the troubleshooting which we can perform. 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	There are 2 ways 
1. Go to settings > Bluetooth > turn on (so that it can scan the devices)> select the device > Click on Pair 

2. Scroll down the notification bar > click Bluetooth> select the device > Click on Pair 

	What according to you makes you a good candidate for customer service or technical support job? 	According to me, my communication skills and my knowledge makes a good combination to be fit in the list of good candidates for customer service or technical support job. 
	On a scale of 1 - 5 please rate your fluency in spoken English 	5