Subject: Fw: Tech Support Candidate - Naveen Tiwari
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Fri, 6 May 2022 13:29:36 +0000

no
________________________________
From: Naveen Tiwari <[email-masked]>
Sent: Friday, May 6, 2022 6:53 PM
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]>
Subject: Tech Support Candidate - Naveen Tiwari

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    Naveen Tiwari
E-mail  [email-masked]
Phone Number    (+91) 6206255680
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      greater Noida
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
printer
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        N/A
Previous Employer 1     wipro   L2
Previous Employer 2     N/A
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  firstly i have checked with internet connection wether it's connected with wife or LAN properly.

secondaly reboot the network from our divice.

thirdly check with APIPA IP address
Please list the steps to connect a Bluetooth speaker to your mobile phone.      firstly turn on the Bluetooth device in phone and divice too.
then search the divice name in phone then click on that divice name and then pair
What according to you makes you a good candidate for customer service or technical support job? I'm very calm and problem solving.

i only believe to solve problem until I can't feel comfortable
On a scale of 1 - 5 please rate your fluency in spoken English  3