Subject: Fw: Tech Support Candidate - Mayank Pandey
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Fri, 6 May 2022 13:29:19 +0000

no
________________________________
From: Mayank Pandey <[email-masked]>
Sent: Friday, May 6, 2022 6:11 PM
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]>
Subject: Tech Support Candidate - Mayank Pandey

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    Mayank Pandey
E-mail  [email-masked]
Phone Number    (91) 9653090958
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      Vaishali
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Speakers & Audio
Network ,printer , wifi ,Lan
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Quess corp ltd  Technical support engineer              22000
Previous Employer 1     Impact infoteck pvt ltd Technical support engineer              19000
Previous Employer 2
In your past experience you have (select all that applies)      Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  1. Firstly i will check system is connected with network or not like that wifi or lan not properly commected.
2. Secondly check in proxy setting ,have access or not.
3. I check in other system ,site is working may ne site issue.
4. I checked in system other site is working or not.
5. Ping site in cmd.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      1. On bluetooth in both devise mobile or speaker and then pair after it auto connected.
What according to you makes you a good candidate for customer service or technical support job? Firstly for the customer suppport its should be best knowledge for which provide services. Talks normaly to customer in time give suppor.
On a scale of 1 - 5 please rate your fluency in spoken English  4