Subject: Tech Support Candidate - Naveen Tiwari
From: Naveen Tiwari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 6 May 2022 09:23:20 -0400

Tech Support
Test

Name

Naveen
Tiwari

E-mail

[email-masked]

Phone Number

(+91) 6206255680

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

greater Noida

Which best describes your Technical Support capabilities

I've worked in Level 2 tech support

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows OS - Advanced
MS Windows -
Basic
Networking - basic
Hardware - Basic
Speakers &
Audio
printer

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

N/A

Previous Employer 1

wipro

L2

Previous
Employer 2

N/A

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with customers over Live Chat
Used a case
management tool

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

firstly i have checked with internet connection
wether it's connected with wife or LAN properly.

secondaly reboot the network from our divice.

thirdly check with APIPA IP address

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

firstly
turn on the Bluetooth device in phone and divice too.

then search the divice name in phone then click on that divice name and then
pair

What according to you makes you a good candidate
for customer service or technical support job?

I'm very
calm and problem solving.

i only believe to solve problem until I can't feel comfortable

On a
scale of 1 - 5 please rate your fluency in spoken English

3