Subject: Tech Support Candidate - Mayank Pandey
From: Mayank Pandey <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 6 May 2022 08:41:46 -0400

| | Tech Support Test

Name | Mayank Pandey
E-mail | [email-masked]
Phone Number | (91) 9653090958
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Vaishali
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Speakers & Audio
Network ,printer , wifi ,Lan

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Quess corp ltd | Technical support engineer | | 22000
Previous Employer 1 | Impact infoteck pvt ltd | Technical support engineer | | 19000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Firstly i will check system is connected with network or not like that wifi or lan not properly commected.
2. Secondly check in proxy setting ,have access or not.
3. I check in other system ,site is working may ne site issue.
4. I checked in system other site is working or not.
5. Ping site in cmd.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | 1. On bluetooth in both devise mobile or speaker and then pair after it auto connected.
What according to you makes you a good candidate for customer service or technical support job? | Firstly for the customer suppport its should be best knowledge for which provide services. Talks normaly to customer in time give suppor.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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