Subject: Tech Support Candidate - Nitish Kumar singh Nitish
From: Nitish Kumar singh Nitish <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 6 May 2022 08:12:10 -0400

Tech Support
Test

Name

Nitish
Kumar singh Nitish

E-mail

[email-masked]

Phone Number

(+91) 7982047222

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

Noida sector 34

Which best describes your Technical
Support capabilities

I've worked in Level 1 tech
support

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware -
Basic
Speakers & Audio

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Softcell global Pvt Ltd

Technical support Engineer

16065

Previous Employer 1

Lido learning

BDA

1 Nov
2021

91666

Previous Employer 2

Link house build well

Sales Manager

15
June 2019

60000

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email
Used a case management
tool

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

There are
many possible ways like :

1. Checking the proxy, firewall or the DNS Configuration

2. Running the diagnostics

3. If its your domain and you have not secured it through the SSL certificate,
then we have to change https to  http

by clicking in the search button where www.ndtv.com has been written.

So using a unsecure domain we have to use http.

4. Check your internet connection

These can be some of the troubleshooting which we can perform.

Please
list the steps to connect a Bluetooth speaker to your mobile phone.

There are 2 ways

1. Go to settings > Bluetooth > turn on (so that it can scan the
devices)> select the device > Click on Pair

2. Scroll down the notification bar > click Bluetooth> select the device
> Click on Pair

What according to you makes you a good candidate
for customer service or technical support job?

According
to me, my communication skills and my knowledge makes a good combination to be
fit in the list of good candidates for customer service or technical support
job.

On a scale of 1 - 5 please rate your fluency in
spoken English

5