Subject: Re: Tech Support Candidate - MOHIT PANT
From: Aishwarya Jaiswal <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Fri, 6 May 2022 04:38:38 -0700 (MST)

wrong pronunciation,again calls sh,s 

From: "Deeksha Dadu" <[email-masked]> 
To: "aishwarya jaiswal" <[email-masked]> 
Sent: Friday, May 6, 2022 3:39:08 PM 
Subject: Fw: Tech Support Candidate - MOHIT PANT 

interview 

From: MOHIT PANT <[email-masked]> 
Sent: Friday, May 6, 2022 2:53 PM 
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]> 
Subject: Tech Support Candidate - MOHIT PANT 

	

	
			Tech Support Test 
		
	Name 	MOHIT PANT 
	E-mail 	[email-masked] 
	Phone Number 	(91) 6398994410 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I have my own 2/4 wheeler transport 
	Where do you currently live (area) 	UTTARAKHAND 
	Which best describes your Technical Support capabilities 	I've worked in Level 2 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows - Basic 
Networking - basic 
Networking - advance 
Hardware - Basic 
Hardware - Advanced 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	MSME TECHNOLOGY CENTRE SITARGANJ 	SYSTEM ADMINISTRATOR 	PRESENTLY WORKING 	25000 
Previous Employer 1 	JIM CORBETT NATIONAL PARK IT CELL 	SYSTEM ADMINSRATOR 	20/12/2018 	20000 
Previous Employer 2 				
	In your past experience you have (select all that applies) 	Interacted with customers over Email 
Interacted with customers over Live Chat 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	1. I will open a new tab and see if I can load another website like google.com or youtube.com. 
2.Will launch another browser, like Internet Explorer or Microsoft Edge, and try to open the site I having problems with. 
3.I will clear the history , cache and cookies of the browser. 
4. At last i will restart my PC 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	1. Firstly I will go to the settings of my mobile phone. 
2.Then I will tab the Bluetooth icon and turn on my Bluetooth. 
3.A list of available device will appear there. 
4.If my speaker is not listed, I will press the button on speaker that makes it discoverable. 
5.On my mobile I will select speaker name. 

	What according to you makes you a good candidate for customer service or technical support job? 	I have over 4 year of experience in desktop and helpdesk support efforts. I can diagnose and troubleshoot all the technical issues related to hardware and software and can handle all the issues related to networking and other networking devices. I use to talk to the vendors for maintaining the software and licence agreements and trained new employees on software and company procedures.I had managed 201 cctv cameras for monitoring of the tigers.I had installed POS machines (Point of sales ) in resorts in Tiger cell. 
	On a scale of 1 - 5 please rate your fluency in spoken English 	4