Subject: Re: Tech Support Candidate - Dipjyoti Das
From: Aishwarya Jaiswal <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Fri, 6 May 2022 04:33:57 -0700 (MST)

wrong pronunciation,can not consider,calls sh, s 

From: "Deeksha Dadu" <[email-masked]> 
To: "aishwarya jaiswal" <[email-masked]> 
Sent: Friday, May 6, 2022 3:40:53 PM 
Subject: Fw: Tech Support Candidate - Dipjyoti Das 

interview 

From: Dipjyoti Das <[email-masked]> 
Sent: Friday, May 6, 2022 1:12 PM 
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]> 
Subject: Tech Support Candidate - Dipjyoti Das 

	

	
			Tech Support Test 
		
	Name 	Dipjyoti Das 
	E-mail 	[email-masked] 
	Phone Number 	(+91) 9143098622 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute using other transport like Rickshaw 
	Where do you currently live (area) 	West Bengal 
	Which best describes your Technical Support capabilities 	I've worked in Level 2 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MS Windows - Basic 
Hardware - Basic 
Speakers & Audio 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Wipro Technologies 	Remote Support Engineer 	NA 	15100 
Previous Employer 1 	Concentrix 	Desktop support engineer 	31/08/2019 	10500 
Previous Employer 2 				
	In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with International customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
Used a case management tool 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	First need to check the error whether it is blocked by the organization firewallor not. If not then first need to clear cache and cookies from browser. Need to check with incognito mode and other browser as well. 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	1. Turn on Bluetooth in mobile phone. 
2. Turn on Bluetooth in speaker. 
3. Serach nearby bluetooth devices in mobile phone. 
4. One found the bluetooth speaker name then tap to connect. 
	What according to you makes you a good candidate for customer service or technical support job? 	Good technical knowledge. 
Good user management experience. 

	On a scale of 1 - 5 please rate your fluency in spoken English 	4