Subject: Fw: Tech Support Candidate - Vikash Sharma
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Fri, 6 May 2022 10:11:02 +0000

no
________________________________
From: Vikash Sharma <[email-masked]>
Sent: Friday, May 6, 2022 12:52 PM
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]>
Subject: Tech Support Candidate - Vikash Sharma

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    Vikash Sharma
E-mail  [email-masked]
Phone Number    (110046) 7500727241
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      Sagarpur Delhi
Which best describes your Technical Support capabilities        I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) ServiceNow modules
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Axenon consultancy Pvt.Ltd      ServiceNow      Till date       29,166
Previous Employer 1     NA
Previous Employer 2     NA
In your past experience you have (select all that applies)      Interacted with customers over Live Chat
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  First let's the finger out where the problem is
1.Open a new tab and check to see if you can load another website like Google nd abvp nd others
- if you can open another site,skip down to the problem only happen with certain website
If you can't open another site then go for next step
2- launch another browser like internet explorer or Microsoft edge nd try to open the site you were having problems with
Please list the steps to connect a Bluetooth speaker to your mobile phone.      1.Steps to connect Bluetooth speaker
2.Put the speaker in pairing mode.
3.Switch on bluetooth on mobile phone.
4.Wait for the phone to connect.
5.Connect and play music.
What according to you makes you a good candidate for customer service or technical support job? Must have a strong characteristics and spirit for good and sound customer service
On a scale of 1 - 5 please rate your fluency in spoken English  3