Subject: Fw: Tech Support Candidate - MOHIT PANT
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Fri, 6 May 2022 10:09:08 +0000

interview
________________________________
From: MOHIT PANT <[email-masked]>
Sent: Friday, May 6, 2022 2:53 PM
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]>
Subject: Tech Support Candidate - MOHIT PANT

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    MOHIT PANT
E-mail  [email-masked]
Phone Number    (91) 6398994410
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      UTTARAKHAND
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        MSME TECHNOLOGY CENTRE SITARGANJ        SYSTEM ADMINISTRATOR    PRESENTLY WORKING       25000
Previous Employer 1     JIM CORBETT NATIONAL PARK IT CELL       SYSTEM ADMINSRATOR      20/12/2018      20000
Previous Employer 2
In your past experience you have (select all that applies)      Interacted with customers over Email
Interacted with customers over Live Chat
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  1. I will open a new tab and see if I can load another website like google.com or youtube.com.
2.Will launch another browser, like Internet Explorer or Microsoft Edge, and try to open the site I having problems with.
3.I will clear the history , cache and cookies of the browser.
4. At last i will restart my PC
Please list the steps to connect a Bluetooth speaker to your mobile phone.      1. Firstly I will go to the settings of my mobile phone.
2.Then I will tab the Bluetooth icon and turn on my Bluetooth.
3.A list of available device will appear there.
4.If my speaker is not listed, I will press the button on speaker that makes it discoverable.
5.On my mobile I will select speaker name.
What according to you makes you a good candidate for customer service or technical support job? I have over 4 year of experience in desktop and helpdesk support efforts. I can diagnose and troubleshoot all the technical issues related to hardware and software and can handle all the issues related to networking and other networking devices. I use to talk to the vendors for maintaining the software and licence agreements and trained new employees on software and company procedures.I had managed 201 cctv cameras for monitoring of the tigers.I had installed POS machines (Point of sales ) in resorts in Tiger cell.
On a scale of 1 - 5 please rate your fluency in spoken English  4