Subject: Tech Support Candidate - MOHIT PANT
From: MOHIT PANT <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 6 May 2022 05:23:33 -0400

Tech Support
Test

Name

MOHIT
PANT

E-mail

[email-masked]

Phone Number

(91) 6398994410

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

UTTARAKHAND

Which best describes your Technical Support capabilities

I've worked in Level 2 tech support

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows - Basic
Networking -
basic
Networking - advance
Hardware - Basic
Hardware -
Advanced

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

MSME TECHNOLOGY CENTRE SITARGANJ

SYSTEM ADMINISTRATOR

PRESENTLY
WORKING

25000

Previous Employer 1

JIM CORBETT NATIONAL PARK IT
CELL

SYSTEM ADMINSRATOR

20/12/2018

20000

Previous Employer 2

In your past experience you have
(select all that applies)

Interacted with customers over
Email
Interacted with customers over Live Chat

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

1. I will open a new tab and see if I can load
another website like google.com or youtube.com.

2.Will launch another browser, like Internet Explorer or Microsoft Edge, and try
to open the site I having problems with.

3.I will clear the history , cache and cookies of the browser.

4. At last i will restart my PC

Please list the steps to connect a
Bluetooth speaker to your mobile phone.

1. Firstly
I will go to the settings of my mobile phone.

2.Then I will tab the Bluetooth icon and turn on my Bluetooth.

3.A list of available device will appear there.

4.If my speaker is not listed, I will press the button on speaker that makes it
discoverable.

5.On my mobile I will select speaker name.

What according to you makes you a good candidate
for customer service or technical support job?

I have
over 4 year of experience in desktop and helpdesk support efforts. I can
diagnose and troubleshoot all the technical issues related to hardware and
software and can handle all the issues related to networking and other
networking devices. I use to talk to the vendors for maintaining the software
and licence agreements and trained new employees on software and company
procedures.I had managed 201 cctv cameras for monitoring of the tigers.I had
installed POS machines (Point of sales ) in resorts in Tiger cell.

On a
scale of 1 - 5 please rate your fluency in spoken English

4