Subject: Tech Support Candidate - Rajendra Prasad
From: Rajendra Prasad <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 5 May 2022 11:20:42 -0400

Tech Support
Test

Name

Rajendra
Prasad

E-mail

[email-masked]

Phone Number

(+91) 9639121271

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Sector 71 Noida

Which best describes your Technical Support capabilities

I've worked in Level 1 tech support

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows - Basic
Networking -
basic
Hardware - Basic
Speakers & Audio

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Freelance

Digital marketer

Present

40,000

Previous Employer 1

Quality service private
limited

Business development executive

Aug/2020

35,000

Previous Employer 2

I energizer

Technical
support Executive

Oct/2019

23,000

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

I will follow these steps,

1. I will open a new tab and check whether another website is working or
not.

2. I will  check whether there is any typing error.

3.i will check my internet connection is working or not, if there is an unstable
internet connection I might fix that first.

But there are different kinds of errors generally we see for example.

1 . sometimes the page doesn't open by the time and date error of the device.

2. There is some error that can be solved by clearing cookies I sometimes prefer
that too.

3. I sometimes have seen SSL (sequrity) errors but, there is nothing we can do
rather contacting to the owner of the website.

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

If the
device already paired then,

1. swipe down from the top of the screen and tab on Bluetooth option and the
device will automatically  connect.

But if the device unpaired

1. Swipe down from the top of the screen.

2. Open Bluetooth by touch and hold the Bluetooth.

3. Search for the unpaired and nearby device.

4. Paired the unpaired device by allowing and now Phone will show the Device
connected.

What according to you makes you a good candidate
for customer service or technical support job?

I am a
fast learner, so I can be trained fast and I  can start working on the floor
early, I always take responsibility and shows my empathy to the  customer and
try to resolve or raise their queries asap.

I have ability of active listening shows my patience and makes me use positive
Langauge.

Also my previous experience in customer / tech support, makes me the right fit
for this job role because I alway Focus on the experience of the customer and
resolve their technical issue or problem in the fast and most effective
way.

On a scale of 1 - 5 please rate your fluency in
spoken English

4