Subject: Tech Support Candidate - Prakash Bisht
From: Prakash Bisht <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 5 May 2022 07:10:07 -0400

Tech Support
Test

Name

Prakash
Bisht

E-mail

[email-masked]

Phone Number

(91) 8171824207

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

Noida sector 53

Which best describes your Technical
Support capabilities

I don't have Tech Support experience, but I
am confident with my skills I can do it

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows - Basic

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

TradeIndia

Data Processing Executive

05/04/2022

24000

Previous Employer 1

NA

Previous
Employer 2

NA

In your past experience you have
(select all that applies)

Used a case management
tool

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

First,
I'll make sure if my internet connection is working and if search results for
other websites are appearing. Then, I'll check if this website isn't down for
everybody.

I can further browse the website in another browser and disable
ad-ons.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

Firstly, I'll open the bluetooth on my phone.

Second, I switch on the bluetooth speakers.

Third, I pair the speakers with my phone via add new device in the bluetooth
section of settings.

Now I can play the media and enjoy the sound of my bluetooth
speakers.

What according to you makes you a good candidate
for customer service or technical support job?

I am
committed, hardworking and patient enough to handle difficult situations with
good problem solving and communication skills.

On a scale of 1 - 5
please rate your fluency in spoken English

4