Subject: Tech Support Candidate - Mohammad Noman Faridi
From: Mohammad Noman Faridi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 5 May 2022 06:41:52 -0400

| | Tech Support Test

Name | Mohammad Noman Faridi
E-mail | [email-masked]
Phone Number | (91) 8960756189
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Unnao
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Startek | CSE | 14 February, 2022 | 24 thousand
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

“This site can’t be reached” error can be annoying, it’s not that difficult to troubleshoot. In most cases, the error comes from problems with your internet connection or DNS and caching settings.

If you encounter the “This site can’t be reached” message, here are five ways to fix it from least to most complicated:

1. Restart your internet connection.
2. Disable your firewall and antivirus.
3. Clear your browser cache.
4. Flush your DNS cache.
5. Change your DNS servers.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Swipe down from the top of the screen.
2. Make sure Bluetooth is turned on.
3. Touch and hold Bluetooth .
In the list of paired devices, tap a paired but 4. unconnected device.
5. When your phone and the Bluetooth device are connected, the device shows as "Connected.

What according to you makes you a good candidate for customer service or technical support job? | Its all about your attitude in addition to your academic qualification, like you should be soft spoken, good listener, problem solver, helpful, team builder and know how to engage the people well.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

| |