Subject: English Language Test - Megha Rani
From: Megha Rani <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 5 May 2022 06:35:15 -0400

Foreign Language
Screening Test

Name

Megha
Rani    /  (91) 8826150247    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

sir/mam,

We tried to reach at your location to give you your ordered  handbag,
unfortunately our delivery boy is unable to find your location and contacted
you.

kindly set and check your delivery location again and call on 9 to pick your
order.

Thanking you

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Dear Sir
or Madam,

I am writing to complaint about a TV purchased by me in the last week.

My name is Jessica Ayri. I have been your regular customer. Unfortunately, this
time I regret to say that I am not satisfied with the quality of your
product.

During my visit to your showroom, I bought a Samsung plasma TV of 52 inches. My
family was excited to see the football match on it. Surprisingly, the audio was
not clear. Even after trying to play the audio on auto mode the sound was hardly
audible.I immediately informed your customer support center about it. To my
notice they have raised a ticket number 213 but no action has been taken so far.
I would request you to kindly look into the matter and take necessary action as
soon as possible. I would prefer if you could replace the TV.

Looking forward to your positive response.

Thanking you