Subject: Tech Support Candidate - Aakash Pandey
From: Aakash Pandey <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 5 May 2022 06:29:21 -0400

Tech Support
Test

Name

Aakash
Pandey

E-mail

[email-masked]

Phone Number

(91) 7838657989

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute only using Metro

Where
do you currently live (area)

Delhi

Which best describes
your Technical Support capabilities

I've worked in Level 2 tech
support

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking -
basic
Hardware - Basic
VoIP
Citrix

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Genpact

Process developer

42000

Previous
Employer 1

Infinite computer solutions

Associate executive

6 jun
2020

23000

Previous Employer 2

J2w

Support Engineer

31 dec
2020

29000

In your past experience you have
(select all that applies)

Interacted with International
customers on Phone
Interacted with customers over Email
Interacted with
customers over Live Chat

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

We have to check the network connectivity first.
Secondly try to clear the cache and  reset browser as well. Third try to get
the result fo ping command .

To figure out problem,  try accessing same site from other systems as well

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

Turn on bluetooth on mobile and also turn on
speaker as well

Check the available bluetooth devices on mobile screen

Try to pair the required speaker on your by tapping on that on screen

What according to you makes you a good candidate
for customer service or technical support job?

As
candidate, I am having experience handling MNC users . I having experience to
support VIP users as well

On a scale of 1 - 5 please rate your
fluency in spoken English

4