Subject: Tech Support Candidate - MOHAMMAD ALTAMASH
From: MOHAMMAD ALTAMASH <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 5 May 2022 06:23:10 -0400

Tech Support
Test

Name

MOHAMMAD
ALTAMASH

E-mail

[email-masked]

Phone Number

(110093) 7217629679

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

NEW DELHI

Which best describes your Technical Support capabilities

I've worked in Level 1 tech support

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows OS - Advanced
MS Windows -
Basic
MacOS
Networking - basic
Networking - advance
Hardware -
Basic
Hardware - Advanced

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

NA

Previous Employer 1

IDC technologies Pvt
Ltd.

Software Support Engineer

5th June 2020

₹16880/-

Previous Employer 2

Tech Mahindra

CSE

31st March
2016

₹12000 approx.

In your past
experience you have (select all that applies)

Interacted
with Domestic customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

If I am trying to open www.ndtv.com and I am
getting any error, As a computer user I'll first check the error message first,
then if I am connected with a Lan cable, i can disconnect and plug it in back
again in the Lan port.Then I'll cross check if the Internet is working fine in
my Computer or not.Try to open a Random website on Google Chrome. Then if it's
working fine; Then I'll try to visit the site again. If it is still not working
then try to use that link in Other Web browser.Like in Google Chrome.Then it
will work fine.And if I was using in Internet Explorer before , I can optimize
the settings of Internet Explorer, clear it's cache and cookies as well. And
will try to reach the website again. Then it will work fine in IE as
well.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

1.Open Bluetooth options on my Smartphone.

2.Then Search for a Bluetooth device to connect with my mobile.

3. Then I can see there a list of Bluetooth devices that are open and connected
in my area or Location.

4. Then I will search for the Name of Bluetooth Speaker device, from which I
have to connect. Then I will click on it and click on connect.

5.In this way I can connect a Bluetooth speaker.

What according to
you makes you a good candidate for customer service or technical support
job?

If I am able to understand the queries of customers first ,
and then try to rectify that issues and support the customer. First isolate the
problem then paraphrase it then try to resolve it. In this way we can easily
support our customers whether it's a Technical or Customer support
issue.

On a scale of 1 - 5 please rate your fluency in
spoken English

4