Subject: English Language Test - Preeti Negi
From: Preeti Negi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 5 May 2022 03:14:56 -0400

| | Foreign Language Screening Test

Name | Preeti Negi    /  (+91) 08178288576    / [email-masked]
Whats your first language | English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. | 1st We will connect to the customer through the email or phone and asked him /her to provide the correct address then we will correct the same on courier and make to the delivery partner for redeliver the product
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. | 1st We will connect to the customer and asked him/her to share the product picture ,and when was the product delivered . Same fact finding we will do with the courier partner if the concern would be genuine then same case we can escalate to the product company and we can try to make them for refund or replacement of the product .

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