Subject: Tech Support Candidate - Ashok Khetwal
From: Ashok Khetwal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 5 May 2022 02:48:48 -0400

| | Tech Support Test

Name | Ashok Khetwal
E-mail | [email-masked]
Phone Number | (91) 9410568449
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Ashok Nagar
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | Campuseai PVT LTD | NOC Engineer | 1-10-2021 | 35000
Previous Employer 2 | infotech PVT LtD | Desktop Support Engineer | 1-02-2019 | 18000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Firstly i will recheck the URL is correct or not then i will check my internet connectivity. if connectivity is fine and still it's not opening then i will switched to other network becasue it may  be blocked by ISP.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1: Swiched on Bluetooth speaker
2: Turn on Mobile phone Bluetooth, scan for new
device and pair with bluetooth speaker.

What according to you makes you a good candidate for customer service or technical support job? | I have good knowledge and experienced about technical Support.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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