Subject: Tech Support Candidate - Nelapati Rishi Teja
From: Nelapati Rishi Teja <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 5 May 2022 02:27:50 -0400

| | Tech Support Test

Name | Nelapati Rishi Teja
E-mail | [email-masked]
Phone Number | (91) 8501821182
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Rajahmundry
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | CMS IT | IT engineer | 30 | 20000
Previous Employer 1 | SBI | System administrator | 30 | 14000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First I want to reset browser and basic trouble shooting

Also check ping & tracert of the website

I'll contact Sachin a team who has working on it

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Open mobile settings go with Bluetooth settings

Enable Bluetooth search for the speaker device name try to connect it

What according to you makes you a good candidate for customer service or technical support job?

Always love my profession to IT engineer

Daily I can learn new things

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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