Subject: Tech Support Candidate - Nitesh Bhowmick
From: Nitesh Bhowmick <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 5 May 2022 01:16:47 -0400

Tech Support
Test

Name

Nitesh
Bhowmick

E-mail

[email-masked]

Phone Number

(91) 7908443737

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute only using Metro

Where
do you currently live (area)

GHATAL,West Bengal

Which best describes your Technical Support
capabilities

I've worked in Level 1 tech support

Please
tell us which areas below are you comfortable and confident in your support
abilities: (select all that applies)

MS Windows -
Basic
Networking - basic
Hardware - Basic

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Artech Infosystems Pvt LTD

Service Desk Analyst

21/04/2022

16448

Previous Employer 1

Absolute Support & Cloud
Hub Pvt Ltd

Technical Support Engineer

31/10/2021

15500

Previous Employer 2

Malati Tech Solutions Pvt
Ltd.

Engineer

31/10/2020

18000

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

First
check the Internet is working fine or not, if it is not working fine then its
need to contact the ISP. If Internet is fine then troubleshoot the browser like
cache, cookies clear  & open CMD update group policy also tried using in
Incognito mode in Chrome & tried with other browser as well. If not working
then I need to tried using to add this URL in safe list. If it's not working
again then need to dispatch that Incident to upper level team.

Please
list the steps to connect a Bluetooth speaker to your mobile phone.

Turn on that Bluetooth speaker-->press the bluetooth bottom
or press the option for bluetooth for turn on the bluetooth--> Now turn on
the bluetooth of the Mobile phone & Scan for  bluetooth devices-->Once
it appeared on click on that device & paired between these two
devices-->once successfully paired Bluetooth speaker will be used instead of
mobile speaker.

What according to you makes you a
good candidate for customer service or technical support job?

From the first of my career I have focused on the resolution
of the problem. I think whatever I will write  or speak, that doesn't matter.
The matter is the Resolution because at the end of day Solutions & Resolve
the issue, that will be the main factor.

On a scale of 1 - 5
please rate your fluency in spoken English

3