Subject: Tech Support Candidate - Tarana Sharma
From: Tarana Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 5 May 2022 01:07:00 -0400

Tech Support
Test

Name

Tarana
Sharma

E-mail

[email-masked]

Phone Number

(+91) 7503583088

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Saket

Which best describes
your Technical Support capabilities

I don't have Tech Support
experience, but I am confident with my skills I can do it

Please
tell us which areas below are you comfortable and confident in your support
abilities: (select all that applies)

MS Windows - Basic
Hardware
- Basic

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

GE Pvt Ltd

Team Leader

2 May 2022

50000

Previous Employer 1

Bada Business Pvt Ltd

ATL

3 July
2020

35000

Previous Employer 2

Shine.com

Sales Executive

15th
Mar

15000

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your
browser, and you get an error. As a computer user, please tell us all the steps
you will take in logical order to troubleshoot the problem. Please answer in
Grammatically correct english.

I will ask customer to open a
new tab and check if he can load another website like google.com or
mozilla.org.

If he can open another site, then it's ok or

If he can't open another site, continue on to the next step.

Launch another browser, like Internet Explorer or Microsoft Edge, and try to
open the site you were having problems with.

Then will ask him to clear Firefox's cookies and cache

I'll ask him to do these steps and then reload the website you're having trouble
with -

Click on the menu button Fx89menuButton to open the menu panel.

Click History and select Clear Recent History….

In the Time Range to clear: drop-down, select Everything.

Below the drop-down menu, select both Cookies and Cache. Make sure other items
you want to keep are not selected.

Click OK.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

1 - Swipe down from the top of the screen.

2 - Touch and hold Bluetooth .

3 - Tap Pair new device. If you don't find Pair new device, check under
"Available devices" or tap More. Refresh.

4 - Tap the name of the Bluetooth device you want to pair with your device.

What according to you makes you a good candidate
for customer service or technical support job?

Because I
am a quick learner, I have qualities to repo build with the customer, I
understand customer concern and try to resolve that ASAP.

On a
scale of 1 - 5 please rate your fluency in spoken English

4