Subject: Tech Support Candidate - SUNIL PAL
From: SUNIL PAL <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 4 May 2022 22:52:14 -0400

Tech Support
Test

Name

SUNIL
PAL

E-mail

[email-masked]

Phone Number

(+91) 8802124638

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

New Delhi

Which best describes your Technical Support capabilities

I don't have Tech Support experience, but I am confident with
my skills I can do it

Please tell us which areas below are
you comfortable and confident in your support abilities: (select all that
applies)

MS Windows OS - Advanced
MS Windows -
Basic
Networking - basic
Networking - advance
Hardware -
Basic
VoIP

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Concentrix

Advisor

NA

17000

Previous Employer 1

Sonu India

Technical
support

30 November 2020

16000

Previous
Employer 2

NA

NA

NA

NA

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with customers over Email
Interacted with
customers over Live Chat

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

First of all I will clear the cache of my browser
and clear the temporary files. If again I'll face the same issue then I'll try
to check with other browser and try to enter website name like
https://www.ndtv.com/ .

Please list the steps to connect a
Bluetooth speaker to your mobile phone.

1- Swipe
down from the top of the screen.

2- Touch and hold Bluetooth.

3- Tap pair new device.

4- Tap the name of the Bluetooth device you want to pair with your device.

5-

What according to you makes you a good candidate
for customer service or technical support job?

I've
completed 3 year full time diploma in information technology from Ambedkar
institution of Technology apart from that I've also completed CCNA from Cisco
networking academy. I have technical skills and I am very friendly with new
technology. I can explain better about the technologies like new feature how to
troubleshoot. I spend almost 7 years of my life in technology. So I think I can
provide better service to customer in technology.

On a scale of 1 - 5
please rate your fluency in spoken English

4