Subject: Tech Support Candidate - Ankit Kathnaur
From: Ankit Kathnaur <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 4 May 2022 07:09:32 -0400

Tech Support
Test

Name

Ankit
Kathnaur

E-mail

[email-masked]

Phone Number

(+91) 9958810597

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

New Delhi

Which best describes your Technical Support capabilities

I've worked in Level 2 tech support

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows - Basic
Networking -
basic
Hardware - Basic
Hardware - Advanced
Speakers &
Audio

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

s&p global

Technical support

31/01/2022

42000

Previous Employer 1

Teleperformance

Customer
support

08/07/2021

19000

Previous Employer 2

Bient Technologies

Business
Development Executive

Oct-2019

17500

In your past experience you have
(select all that applies)

Interacted with International
customers on Phone
Interacted with customers over Email
Interacted with
customers over Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

There are many possible troubleshooting steps to
open website and some of them listed below:-

1. Clear cookies and caches from the browser which might be causing the issue
then refresh the browser and try to open the website.

2. Try to open the website ndtv.com using any different browser for example if a
person is trying to open website on microsoft edge then try using google chrome
or mozilla firefox.

3. Check for the internet connection whether its working fine or not.

4. Restart the computer and check try.

5. Try to open website using different device for example laptop, desktop,
phone, tablet.

6. If none of the above works then it means the website server is busy or not
working fine.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

Below are listed steps to connect to a
bluetooth speaker.

1. Open phone.

2. Open settings and find bluetooth option

3. Enable bluetooth on phone and speaker as well.

4. Make sure your phone bluetooth visibility is enabled.

5. Under available devices try to find the speaker name and start pairing.

6. Once paired you will get pop up that your device is connected.

What
according to you makes you a good candidate for customer service or technical
support job?

What makes me a good candidate for customer
service or technical support job is that I have a strong characteristic and
spirit to not only understand the issue but also to resolve it. I have good
level of computer understanding and right mindset to even learn
more.

On a scale of 1 - 5 please rate your fluency in
spoken English

4