Subject: Tech Support Candidate - Vijay Kumar
From: Vijay Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 4 May 2022 06:16:33 -0400

| | Tech Support Test

Name | Vijay Kumar
E-mail | [email-masked]
Phone Number | (144602) 6387188746
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Kapurthala Punjab
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Networking - advance
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | ITC Infotech | Administrator other | When you will share offer letter me | 22thousends (include shipt allowens)
Previous Employer 1 | Total IT solutions | Desktop support | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Check internet connection if Internet connection is not worked then I will check local dns and getaway ping if is not ping so I will check antivirus updated if are not updated antivirus software i will update antivirus software then check 90% chance will be working on .10  % will be not working because your organization deployed Privete WAN You will get reached local getaway but not reach to DNS server.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Open mobile phone and click on Bluetooth icon then turned on Bluetooth options , your will be showing name of Bluetooth speaker,click on name and peer the phone to Bluetooth speaker.

What according to you makes you a good candidate for customer service or technical support job?

According to my customer is god that an opportunity for me.
Thank you

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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