Subject: Arabic Language Test - Sabih Ahmad
From: Sabih Ahmad <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 4 May 2022 05:02:58 -0400

| | Foreign Language Screening Test

Name | Sabih Ahmad     /  (91) 9650872066    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello Sir,

Greeting from Babyshop.

We are writing you in regard to the ticket raised by you,

Issue : Unable to collect the hand bag,

Observation : We tried to reach your location to deliver the order, but  unfortunately our delivery boy is unable to find your location and contact you.  Please check and reset your delivery location and call us on the very same number to pick up your order.

Kindly let us know if any further help required.

Regards & Thanks,
Sabih Ahmad.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello Team,

Greeting from Homebox,

We are writing you in order to the complaint raised by you,

Issue :  Replacement of faulty television,

We are writing you to notify that we have recorded your complaint registered in regard to the mentioned concer and we insure you that we will take needed action immediately as soon as possible.

We request you kindly wait for while will update you soon.

Kindly let us know if any further help required.

Regards & Thanks,
Sabih Ahmad.

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