Subject: English Language Test - Neelu Dubey
From: Neelu Dubey <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 4 May 2022 02:29:37 -0400

Foreign Language
Screening Test

Name

Neelu
Dubey    /  (110020) 8882413314    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Dear Customer,

Greeting of the day!

As you are a valuable customer of our Online Store, as you have ordered a hand
bag from portal. Our courier partner tried reaching you to get the product
delivered. However as per him the address is wrong and you are for the delivery
at different place.

Hence we would request you to please share us your upgraded address or the
alternate contact details to get it delivered as soon as possible.

Thanks and Regards

Online Store

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Dear
Customer,

Greetings of the day!

We really apologies for the inconvenience caused you, we would request you to
kindly share some images of the product where you found scratches. So, we will
be able to assist you and will be able to highlight our team of a replacement or
return.

Thanks and Regards

Homebox Support