Subject: Tech Support Candidate - Yogender Thakur
From: Yogender Thakur <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 4 May 2022 02:29:07 -0400

| | Tech Support Test

Name | Yogender Thakur
E-mail | [email-masked]
Phone Number | (91) 9716555101
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | New Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP
Azure,VMware L1 Support for troubleshooting VDI's issue

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Hcl Technologies | Senior Analyst | | 24000
Previous Employer 1 | Microland ltd | EUS ENGINEER | 17 April | 17000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Need to check the internet connection, and if it all up from the internet side then we can reset the browser setting and delete all the cache and internet temp files. We can restart the system once and will check in other device as well if site is not from other device then may be site is not working.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

iPhone : Go to settings < Bluetooth< Other devices & Tap the device to connect

Android: Go to settings< connected devices< Bluetooth< Select Pair new device and then thap the speakers name.

What according to you makes you a good candidate for customer service or technical support job?

Most of the time User is frustrated with there issues and I can handle them with patience and try to resolved the issues permanently and apologies if there work is hampered due to this.

Monitoring the users issue till the resolution if it is pending from different team.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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