Subject: English Language Test - Vivek Chaurasiya
From: Vivek Chaurasiya <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 4 May 2022 02:03:46 -0400

Foreign Language
Screening Test

Name

Vivek
Chaurasiya     /  (91) 7704029036
/ [email-masked]

Whats your first language

English

Based on your understanding of
situation 1 above, assuming you are the customer service representative, please
draft a response to customer's email. Please make sure that your email is
grammatically correct and properly formatted.

Hello,

Greetings from babyshop.com

Dear sir,

We are highly regreted for the inconvenience.

We are unable to deliver your order because the address provided is
unfortunately wrong.

Kindly provide us the revised address so that we can deliver your order as soon
as possible.

Thanks & regards

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Hello,

Good morning

Dear sir,

Thank you for contacting us,kindly let us know the order no.so that we can
proceed accordingly.

Thanks & regards