Subject: English Language Test - Diya Sharma
From: Diya Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 4 May 2022 01:45:59 -0400

Foreign Language
Screening Test

Name

Diya
Sharma    /  (+91) 8949374658
/ [email-masked]

Whats your first language

English

Based on your understanding of
situation 1 above, assuming you are the customer service representative, please
draft a response to customer's email. Please make sure that your email is
grammatically correct and properly formatted.

As I can
check, the carrier was unable to contact you,  I would request you to please
help me with your contact number and address  so I will add a note from my side
to the carrier and we will make sure that you receive order as soon as possible

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Hello
Abdul,

I hope you are doing good!

This is the regarding your recent order .

Please accept my apology for the inconvenience .

As you are a valuable customer, we can help you with the replacement or refund
for this item.

Please be rest assured, we are taking care of this Issue and will not let you
bear any loss.

If you face any hassle, you can contact us any time.

Thank you for contacting us.

Thank you for being our valuable customer

Name