Subject: Tech Support Candidate - Gaurav Pal
From: Gaurav Pal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 4 May 2022 01:31:10 -0400

| | Tech Support Test

Name | Gaurav Pal
E-mail | [email-masked]
Phone Number | (89589) 90379
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Kotdwar
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | NA | | |
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies)

Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Check internet connection
Update browser
Try desktop mode

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Power on Bluetooth speaker
Trun on Bluetooth
Search new Bluetooth
Pair with Bluetooth speaker
Connection successful

What according to you makes you a good candidate for customer service or technical support job?

I'm Punctual
Hardworking
Teamworking

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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