Subject: Tech Support Candidate - Priyanka Patsariya
From: Priyanka Patsariya <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 3 May 2022 12:09:44 -0400

Tech Support
Test

Name

Priyanka
Patsariya

E-mail

[email-masked]

Phone Number

(91) 8103551965

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

Vikaspuri

Which best describes your Technical
Support capabilities

I've worked in Level 1 tech
support

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware -
Basic

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Trivium

Support analyst

25000

Previous
Employer 1

Evelyn

Pharmacy

22000

Previous Employer 2

Medgel pvt Ltd

Pharmacy

18000

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with customers over Email
Interacted with
customers over Live Chat
Used a case management tool
Did not interact with
customers, supported internal employees

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

1. Refresh the page and check if the website
address is right

2. Check the network connection

3. Check if the cable is properly inserted

4. Clear cache and cookies

5. Close the browser

6. Re-start the system if required

7. Now open the website again

Please list the steps to connect a
Bluetooth speaker to your mobile phone.

1. Open the
Bluetooth mode of the speaker and the phone.

2. Search for the Bluetooth name of the speaker

3. Make the Connection of the phone Bluetooth with speaker Bluetooth

4. Play your favourite songs

What according to you makes you a
good candidate for customer service or technical support job?

1. Must be willing to help the customer with a positive
attitude

2. Carefully listening the problems

3. Be patient and polite with the customers

4. Provide Timely resolutions

5. Should be accurate in providing the solutions

On a scale of 1 - 5
please rate your fluency in spoken English

5