Subject: English Language Test - Priya Sharma
From: Priya Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 3 May 2022 12:06:17 -0400

Foreign Language
Screening Test

Name

Priya
Sharma    /  (+91) 7697244851    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

sir/mam we tried to reach at your location to give you yours ordered #handbag
unfortunately our delivery boy is unable to find your location and contact
u.kindly set and check your delivery location again and call on 9 to pick your
order

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Greetings! from Homebox.

This email is regarding the recent query/issue that you have raised against the
order #*xxx-xxxxx-xxxxxxxx*.

Thank you for sharing the concern. I'm sorry to see that you received the
product "TV Cabinet" in a damaged or defective condition.

Trust me, this is certainly not what we want our customers to experience. I will
definitely do the needful to resolve this issue.

I have successfully created a return request for the same.

The product will be picked up on Friday, Thursday, 5 May, 2022, 07:00 - 19:00.
Make sure that you have wrapped the product in the packing bax you received
it.

Once the product reaches back to we will issue the refund into your original
mode of payment.

Thank you for your cooperation. We look forward to seeing you again
soon.