Subject: English Language Test - Deblina Nandi
From: Deblina Nandi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 3 May 2022 11:42:50 -0400

| | Foreign Language Screening Test

Name | Deblina Nandi    /  (0124) 9555419166    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello Sir/Madam,
Greetings of the day!!

Apologies for the inconvenience faced by you!!. As per record your handbag was dispatched from our end just the same day we have received your order on our online store.

Now unfortunately the courier was delayed at courier company stage where couirer company was not able to track your address. Therefore your is kept safe with us in our custody.

Request you to share your address with this email or the phone no mentioned on the email. So that we can rectify the address accordingly and dispatch it again.

You been a valuable customer kindly give us a chance to serve you better.

Looking Ahead for Positive Association.

With Warm Regards,
Deblina
Assistance Manager.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello Abdul Sir,

GoodMorning!!

We appreciate your trust for purchasing TV cabinet from us. Now being a valuable customer of our company your satisfaction is our priority.

In order to assist you with the best service request you to share photos of the scratches on the cabinet so that we will be able to arrange our expertise for the rectification of your cabinet.

With Regards,
Deblina
Senior Manager

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