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Subject: Japanese Customer Support - Job Opening
From: Aishwarya Jaiswal <[email-masked]>
To: [email-masked]
Cc: Deeksha Dadu <[email-masked]>
Date: Tue, 3 May 2022 06:00:20 -0700 (MST)

Hello Ayumi Iwai , 

Hope you are doing well. 

This is Aishwarya from LiveSalesman. You had applied for the position of Japanese Customer Support with us in the past. I am contacting you because we are currently looking for Japanese Customer Support for one of our other projects. Kindly let me know if you are interested. Please find below the job description: 

Job description 

Who are we: 

We are an international customer services management company. We run and manage global technical support for a Global high end Audio Equipment brand based out of Denmark. 

Job Role: 

You will be responsible to communicate with our Japanese customers using Chats, Emails, Phone calls. You will have to understand their problems, and help by troubleshooting them based on training provided to you. You will be responsible to resolving their complaints and enquiries. 

You will also need to communicate with other internal teams in the company in English. You would be part of meetings with our Japanese as well as international teams. 

You would be the first point of contact for our customers in Japan. Our customers are usually large enterprises as well as small individual retail customers. 

Requirements: 

    * You need to be native speaker of Japanese 
    * Be able to have both spoken and written business communication in Professional Japanese 
    * Should have good understanding of English. Should be able to communicate in English, draft emails and attend calls and meetings in English 
    * Should have good understanding of MS Windows environment 
    * Should be able to work in early shift (for Japanese Time) 
    * Experience in Customer Support or Technical Support will be helpful, but not required 

If you are interested, I would like to schedule a quick call with you. Kindly get back with a suitable day and time for the call. You can email me back or reach me on WhatsApp at [ callto:+91 9818944655 | +91 9818944655 ] . 

Looking forward to hearing from you. 

Kind Regards, 

Aishwarya Jaiswal 

HR- LiveSalesman 

Mobile: [ callto:+91 9818944655 | +91 9818944655 ]