Subject: Tech Support Candidate - Souvik Pal
From: Souvik Pal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 3 May 2022 06:36:14 -0400

Tech Support
Test

Name

Souvik
Pal

E-mail

[email-masked]

Phone Number

(400064) 736495662.

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

Mumbai

Which best describes your Technical
Support capabilities

I've worked in Level 2 tech
support

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows -
Basic
MacOS
Networking - basic
Hardware - Basic
Hardware -
Advanced
Speakers & Audio
VoIP

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

BNP Paribas India Solutions Pvt. Ltd.

Desktop Support Engineer
L2

2
month notice

Previous Employer 1

DHL supply chain

Desktop
Engineer

28 th Oct

Previous Employer 2

NA

NA

Na

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

First i will check if other user is able to
access the website or not.

If other user is able to access the website so there is no issue with the
website.

Will check which browser user using to access the application.

Will try to clean history and cookies.

Restart the browser.

If not works reinstall or update the browser.

Is still not works we can try with other browser like chrome, firefox.

The issue should be resolved.

Please list the steps to connect a
Bluetooth speaker to your mobile phone.

First we
need to turn on the Bluetooth speaker and also turn on the Bluetooth connection
on phone.

After that we need to pair the Bluetooth inbetween the speaker.

Bluetooth device got connected now.

What according to you makes you a good candidate
for customer service or technical support job?

As a
professional technical support engineer we like to attend new issues
everyday.

Also like to learn new technologies as per the business requirements.

Always like to face new challenges.

On a scale of 1 - 5 please rate your fluency in
spoken English

5