Subject: Tech Support Candidate - Samarjeet Singh
From: Samarjeet Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 3 May 2022 06:15:16 -0400

| | Tech Support Test

Name | Samarjeet Singh
E-mail | [email-masked]
Phone Number | (92053) 64851
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Shakarpur laxminagar
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Techmhindra | Sr.technical assosciate | Na | 37000
Previous Employer 1 | SBI cards | Customer executive | | 24000
Previous Employer 2 | Club telecom | Process associate | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.depend on error check the problem could be a spelling mistake in typing domain name
2.will check other sites opening or not
3.if other sites not opening will check internet connection
4.if opening then will retry to open the site
5.will.check with other device if site opening with other device then check for browser settings
6.changing browser
7 . resetting ip of router
Still not working issue could be with particular site

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.both device shud be on.
2.go to settings in phone turn on bluetooth
3.pair new device
4.connect with the speaker
5 device connected ready to use

What according to you makes you a good candidate for customer service or technical support job?

Having experience in the field over 5years
I have learnt that at end customer want to get the job done.and with a human touch.
Most issues can b fixed with self help tools still customer calls for a human interaction so.
Ability to identify customer depending on their attitudesand handling them accordingly.
Good customer support requires patience, knowledge,good listening and ability to drive the call which I have learnt over a period of time .
Handling overseas customers , trying to make a connect with the , allow to feel them respected, special these are some main criteria of a good customer service.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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