Subject: English Language Test - Arpita Rawal
From: Arpita Rawal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 3 May 2022 04:25:07 -0400

Foreign Language
Screening Test

Name

Arpita
Rawal    /  (91) 9518430725    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Dear Customer,

Thank you for your email. We are glad to help you about your order.

As we have checked the details, your order has already been handed over to the
courier company from our end and the courier company tried to deliver your order
but your order address was wrong.

Therefore, we request you kindly contact the courier company once and share your
correct address to deliver your order as soon as possible.

If you have any additional questions, please do not hesitate to contact us at
any time.

Best regards,

Customer Service team

Based on the Situation 2 above,
please draft an email response to the customer. You don't necessarily need to
know the policy of the brand, but use the best practice from e-commerce
companies that you've shopped from so far to know the policies.

Dear Customer,

We deeply apologize for the inconvenience caused that happened with your
item.

We request you kindly share the images of the item with us, we will check it
with our concerned department and surely provide you a best resolution as soon
as possible

Looking forward to your response.

Best regards,

Customer Service team