Subject: Tech Support Candidate - NISHA RANA
From: NISHA RANA <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 3 May 2022 04:23:11 -0400

Tech Support
Test

Name

NISHA
RANA

E-mail

[email-masked]

Phone Number

(995) 8456404

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute only using Metro

Where
do you currently live (area)

East Delhi

Which best describes your Technical Support capabilities

I've worked in Level 1 tech support

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

Application Support

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Unicorn Denmart Ltd.

Senior service engineer

Present

25000

Previous Employer 1

Vcare service

Inventory
Manager

30 Nov 2019

11000

Previous Employer 2

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

Step 1. I have to check the internet connection
first that it is possible their is some issue with networking or WiFi
connection.  will check the system network setting.

Step 2. If all the network settings are okay. Will  check to open the same
website on different browser.  In case it will show the same error I will move
to another step.

Step 3. Also check the IP configuration setting and DNS settings. If every thing
is looking perfect then move to next step.

Step 4. Restart the system in case their is some with system hardware we will
check the same.

Step 5. Try to open the same website to another system is it opening or not.

Step6. In case it is not open in another system that means the issue with the
website end it could be possible that the website sever down.

Please
list the steps to connect a Bluetooth speaker to your mobile phone.

Step 1. Open the mobile bluetooth setting turn on the BT
settings and also  power on of the bluetooth speaker.

Step 2. Add this bluetooth speaker name in mobile phone setting

Step 3. After that in mobile bluetooth settings the speaker name show and it
will be connect automatically.

Step 4. After that we can operate the speaker by using mobile like play songs.

What according to you makes you a good candidate
for customer service or technical support job?

1.
Communicare: Well communication with the customer and listen all the problem of
the customer carefully.

2. Product knowledge and customer support :If we are able to provide possible
solution to the customer from our end we will do the same.

3. Teamwork :In case we are not able to recognize that issue from our end. Then
try to connect with you senior colleagues. Hope they will understand the issue
and try to resolve the same.

4. Empathy: Meantime I am trying to convince the customer that their is some
unique issue which is rectify so will try to resolve the issue as  soon as
possible

4. In case the issue is occur from the development team will ask to the team
kindly try to resolve this error or bug.

5. Also report the same case to our Manager. That He know that their is some
delay to resolve the case.

On a scale of 1 - 5 please rate your
fluency in spoken English

4