Subject: English Language Test - preeti singh
From: preeti singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 3 May 2022 03:16:52 -0400

Foreign Language
Screening Test

Name

preeti
singh    /  (91) 09326412688    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Hello Dear Customer,

We apologize for inconvenience caused due to unsuccessful delivery of your
product as our delivery agent failed to find the location. I request you to
kindly give alternative address where the delivery could be made. And we hope to
give our best service to you.

Thanks

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Hi Abdul,

We apologize for inconvenience caused to you . We promise to resolve your issue.
we will be sending our technical team to further investigate the problem and
come up with a resolution for the same. Kindly coperate with us. And We hope to
hear good feedback from you on the complete resolution of your issue. Thanks for
choosing homebox .

Thanks