Subject: English Language Test - Dashmeet Kaur
From: Dashmeet Kaur <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 3 May 2022 02:34:01 -0400

Foreign Language
Screening Test

Name

Dashmeet
Kaur     /  (201301) 9990059704    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Dear Customer,

This is to inform you about your order for your handbag which you ordered online
from our store 14 days back. Our courier boy tried to deliver your order to the
given address of yours but it came out to be wrong. I apologise for the late
delivery and would request you to please provide us with your current address so
that we can parcel your order within no late time.

Thankyou

Yours Sincerely

XYZ STORE

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Dear
Customer,

We apologise for the inconvenience caused to you regarding your TV cabinet that
we installed. We'll replace your cabinet with a new fresh piece and would  not
give you any more bad experience. Our delivery boy would deliver new cabinet
to your provided address. We will also give a special gift from our side as a
complementary. Thankyou for trusting us and giving chance to serve you.

Thankyou

Yours Sincerely

Homebox Team