Subject: Re: Tech Support Candidate - Abhishek Upadhyay
From: Aishwarya Jaiswal <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Mon, 2 May 2022 23:07:08 -0700 (MST)

very average comm skills,cannot consider 

From: "Deeksha Dadu" <[email-masked]> 
To: "aishwarya jaiswal" <[email-masked]> 
Sent: Monday, May 2, 2022 6:58:21 PM 
Subject: Fw: Tech Support Candidate - Abhishek Upadhyay 

interview 

From: Abhishek Upadhyay <[email-masked]> 
Sent: Monday, May 2, 2022 10:29 AM 
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]> 
Subject: Tech Support Candidate - Abhishek Upadhyay 

	

	
			Tech Support Test 
		
	Name 	Abhishek Upadhyay 
	E-mail 	[email-masked] 
	Phone Number 	(+91) 6394041921 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute using other transport like Rickshaw 
	Where do you currently live (area) 	vijay nagar Ghaziabad 
	Which best describes your Technical Support capabilities 	I've worked in Level 2 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows - Basic 
Networking - basic 
MS word 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Value point systems pvt ltd 	system expert 	15 may 2022 	18000 
Previous Employer 1 	na 			
Previous Employer 2 	na 			
	In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
Used a case management tool 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	Firstly I would like to check my internet connection. If its proper then I have to check my browser settings like site blocker and clear all cashe,cookies. If still face the problem then I will check my ISP whether they had block some websites or not. 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	Firstly switch ON that speaker . Open my mobile settings, go to connections then Bluetooth and select the Bluetooth device name of that speaker. Then click on pair option 
	What according to you makes you a good candidate for customer service or technical support job? 	I am technically sound if its comes to computers, digital gadgets. I also have more than 3 years of industry working experience in technical support field. I worked on various ITSM tool like IBM SCCD, system now. I also have working knowledge of ms word, ms excel, Service Requests, email support and chat support. 
	On a scale of 1 - 5 please rate your fluency in spoken English 	3